OVERVIEW:

Silverlake's approach to infrastructure outsourcing enables companies to achieve high performance, including cutting costs and sustaining profitability during these economic times.
IT infrastructure management is typically not considered a distinctive or differentiating capability. Silverlake research has repeatedly shown, however, that it is a critical enabler of business success. High-performance businesses understand that a cost-efficient, highly flexible and scalable infrastructure model allows them to respond to market changes, improve operational efficiencies, elevate performance and jump-start new growth.

It’s easy to understand why there has been a surge in IT infrastructure outsourcing. Today's highly competitive business environment, coupled with a volatile economic climate, demands that organizations do more with less. In addition to reducing costs, IT infrastructure outsourcing provides a management model whereby organizations can move away from complex and inefficient IT environments and, instead, build IT capabilities that are more scalable, agile, reliable and responsive to business needs.

Silverlake is uniquely positioned to help organizations maximize the business value of their IT investments and lay a foundation for high performance with infrastructure outsourcing.

NETWORK SERVICE:

The network environment is one of the most complex aspects of IT infrastructure.
Expanding the network globally, interconnecting business partners and moving to a real-time enterprise all compound network challenges. Silverlake Network Services delivers a consistent service experience for end users across a diverse environment consisting of multiple vendors, devices and service providers, providing our clients a controlled environment and competitive cost structure. Network Services enable a more secure and robust network infrastructure through the following services:

• Infrastructure Monitoring
• Network Management

WORKPLACE SERVICE:

Balancing the conflicting needs of the end-user community with corporate IT mandates has become a constant juggling act.
Employees push for more mobility, personalization and flexibility, while corporate IT seeks to control access, standardize processes and ensure compliance. In many cases, no one really knows what devices employees are using, who has them and what data is out there. Silverlake Workplace Services provides end-to-end management of distributed computing environments, enabling a secure, stable work environment with better-performing employees, by focusing on the following areas:

• Desktop Management
• Field Support
• File and Print
• Mobility
• Thin Client
• Messaging