OVERVIEW:

Over the past few years, many information technology executives have simplified, centralized and virtualized their infrastructures and cut IT expenditures. Now, organizations are stretching the capabilities of their data centers. They are not only taking advantage of new technologies, sourcing and variable cost models, but working to obtain an end-to-end view of their entire infrastructure. Whereas in the past, CIOs built data centers to serve a specific business purpose, today they can take advantage of virtualization, orchestration and distribution capabilities to create complete, end-to-end IT services that align to—and deliver—business results.

INFRASTRUCTURE-LAB

IT is set to play an ever greater role in helping businesses and governments achieve high performance. But any IT solution is only as good as its infrastructure. The Enterprise Lab is dedicated to exploring how the IT infrastructure of tomorrow will be designed, sourced, operated and secured.

•  Next-Generation Data Centers: In the data center of tomorrow, a unified framework for multi-vendor operations architecture may let companies take advantage of existing infrastructure investments, becoming more flexible and cloud-like without sacrificing internal control. 
• Green Technology Suite: Data centers are among the largest energy consumers of all IT systems. The Infrastructure Lab has developed the Data Center Estimator as a decision support tool to assess the current state of energy consumption. A Workplace Estimator applies the same principles to help organizations build green technology strategies and IT practices in offices.   

IT-HELPDESK:

As information technology establishes itself as the key enabler of the organization’s drive to attain high performance, an optimized IT service desk is becoming a strategic imperative. At the same time, IT executives are faced with unremitting pressure to cut costs.
Silverlake has helped numerous clients improve their IT service desk function using the IT Infrastructure Library® (ITIL) framework and the following simple, five-step optimization process:

• Consolidating service.
• Providing pre-emptive service.
• Migrating to self service.
• Enhancing assisted service.
• Measuring service delivery.

• Cutting costs.
• Accomplishing more in less time with fewer resources.