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Silver Lake promises long term Business Process Outsourcing both in India and across the globe. This is achieved by cultivating a value added relationship in the minds of our customers through our esteemed services. Our firm regularly improvises the techniques and services by reducing costs for our clients through disciplined management techniques.
Silver Lake as a BPO works with an objective of providing in-depth training to its respective employees, with reference to clients programs and industry standard practices. With the help of our work flows and custom project management skills we are very much confident to meet your business requirements with high quality guaranteed. We credit our success to those BPO services which work to combine people with process and technology, thereby strengthening the quality of teamwork through innovative tools.
- Process
- Infrastructure
- Data Security
- Certification
Process
Off line BPO service
Silver Lake has an effective Offline BPO team,to manage and process offline projects with excellent facilities. We have our expertized in wide range of offline BPO services which made us to take a good leap in offline projects. Our offline BPO Services include the
- Data entry
- Data conversion
- Image processing
- Technical drawings
- Form filling
On line BPO service
Silver Lake provide a wide and exclusive range of online BPO services, including both the Inbound and Outbound BPO Services, in order to facilitate the progress and enhance the profit of our trusted clients.
Inbound BPO Services
- Answering services
- Customer services
- Inquiry handling
- Technical Support service
- Toll Free services
- Help Desk Support services and
- Remote Receptionist services
Outbound BPO services
- Product/Service Promotion
- Market Research & Survey
- Mortgage Lead Generation
- Sales & Marketing
- Voice Broadcast services
Infrastructure
SilverLake’s BPO equipment consists of:
- Connectivity -2 MBPS- Link.
- Capacity -100+ seats
- Equipment Vendors - Nortel, Compaq, IBM, Cisco, DLink
- Predictive Dialer & MUX .
- Nortel Passport 6480 Multi Service Switch at both ends
- Nortel Meridian Voice Switch
- 100 MBPS Bay Network Layer 2 Switch and EPABX
- Compaq Multi CPU XEON Server with RAID 5 Compliance
- CISCO Router
- Gigabit structured cabling with Lucent certification
- Complete power backup
- 75 KV electricity generation capacity
- Adequate spares at each location to ensure continuity
- Redundancy at every stage to ensure smooth operations
Data Security
Security is a multidimensional business imperative that demands to be considered at every level, from security for applications to physical facilities to network security. In addition to the latest technologies, world-class security requires ongoing adherence to best-practice policies.
To ensure this adherence
- Manned and logical data security at entrances
- Layered access to physical locations and data
- Commercial grade firewall
- Internal / external audits
- Network intruder detection system for extra data security
- Layer 4 switching
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